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Reservation Center

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China Tours FAQ
Making reservations
1.How do I book a tour on ChinaVista?
1)Select or tailor made an itinerary
i Ready made
Select an itinerary from vary travel themes, you will get an auto response immediately to confirm the reservation after completing the inquiry form. Then, our tour consultants will reply you within 24 hours with detailed travel information.

ii Tailor made
Incase our ready-made itineraries do not suit your need, please go to our custom tour page and submit us all the essential information. Our tour consultants will tailor-make an itinerary exactly as you wish.

2)You can make changes freely if the tour arrangement does not suitable for you, we will revise it until you reconfirm the booking. If you are satisfied with our ready-made itineraries, just skip this step directly.

3)Pay the payment based on our Terms & Conditions through Bill to Bill in due time. We will provide invoice and instruction to you online.

4)Commence the happy vacation organized by CTO, we will keep humanized care throughout the itinerary day by day and promise high-qualified service standard.

2.How early should I book the tour?
We suggest you to book the tour as early as possible, so we have enough time to arrange the flights and accommodation to guarantee your tour goes smoothly. Usually reservations should be made at least 28 working days before your departure. Late bookings are also accepted but are subject to the availability of hotel rooms and flights as well as other items related to reservation.

3.Do you offer private tours?
Yes£¬ beside private tours£¬we also offer tailor-made tours, Private tours means that other people can not join in the tours just for you and your family and friends, and the guide and driver for this tour only offer service for you at the same time. Although there are many tours for you to choose on our website, we also offer custom tour service, which means we can design a specific tour itinerary according to your requirements.

4.When is the deadline for making reservation?
We barely could not accept reservations less than 5 days before your departure date. But you had better make reservation as early as possible once you decide to come to China£¬ since we need the time to arrange the hotels, internal flights, tour itinerary etc, to prepare a perfect and well-organized tour for you.

5.Is there any discounts if our group have more than 10 people?
The tour prices on our website are calculated according to the four categories divided by the China National Tourism Administration(CNTA) as:

1 person
2-5 people
6-9 people
over 10 people
We have the prices for 2-5,6-9, 10 and above on our website. If you have larger group, more competitive price can be arranged.

6.Is there any fee should be charged for using CTO service?
No charge will occur when using www. inquiry and reservation services. We will offer tour reservation service free of charge.

7.How do I know whether you have received my order and my booking status?
Once you have submitted your request on our website, you will receive an instant acknowledgement and an email telling you that your request has been submitted successfully. And we will keep informing you about the booking status by email.

8.How long does it take to confirm my reservation?
Usually your reservation could be confirmed within 1 or 2 working days if flight tickets and hotel booking goes smoothly and no any further changes happen.

9.How do I know if my reservation has been confirmed?
After we receive your confirmation of your tour itinerary, we will start to arrange the flights and accommodations at once. We will inform you by email immediately once everything for your trip get ready.

10.When will you charge my credit card after I have made a booking online?
Once you have confirmed your booking with us, we will send you an email with a payment link, just click it then you will know how to pay. Please contact us if you need to rearrange your tour or cancel it.

11.Is it possible for me to change or cancel my reservation? Are there any fees?
Yes. You can change or cancel your reservation freely when necessary. Please feel free to inform your consultant about your further intention and they will adjust the arrangements accordingly. Please kindly note that all cancellation should be made in writing to CTO and will be subject to the following cancellation charges from the date the written cancellation is received. The reservation deposit will not be calculated into the charge of the cancellation percentage.

1. More than 30 days prior to departure date, loss of deposit, but would be applicable within 12 months for your next trip with CTO.
2. Between 15-30 days prior to departure date, loss of 10% of tour cost.
3. Between 8-15 days prior to departure date, loss of 25% of tour cost.
4. Between 2-7 days prior to departure date, loss of 50% of tour cost.
5. With 24 hours prior to departure date, loss of 100% of tour cost.

If your tour covers Yangtze Cruise portion, in addition to the cancellation fee charged by CTO, the penalty will based on the relevant policy issued by the Cruise Company. If the confirmed tour reservation is cancelled or changed while it is in progress, or if any programs are missed because of the individual behaviors such as early departure/late arrival or cancel the attractions, the unused services can not be refunded nor exchangeable.

12.What does the price include and exclude?
The price includes:

The first entrance and admission fee of the spots as indicated in the itinerary.
Daily western buffet breakfast is served by the hotel, and Chinese style lunch and/or dinner will be served in elegant local restaurant with one cup of soft drink. All meals are scheduled and served as the itinerary specifies.
Excellent private and knowledgeable English-speaking guide, and well-equipped commercial vehicle with driver accompanied on your tour between airports, railway stations, scenery spots and hotels.
Accommodation fare in hotels are base on two persons sharing one standard room with twin beds. If a client requires a single room, the single supplement will be charged.
All the transfer fare including economy-class of domestic flights, airport taxes and fuel charges, soft seat or sleeper of trains between China cities indicated in the itinerary.
Travel Agency¡¯s Liability Insurance with your tour inside China.
Chinese government taxes and the city construction fees on your travel tour.

The price Excludes:

Individual private expense including but not limited to laundry, drink, telex, phone calls or excess luggage charges. etc.
The international flight or train charge of entering and exiting China.
China entry visa fees.
Meals that are not indicated in the tour itinerary.
Gratuities to guides and drivers.

13.Do we have to book the air tickets separately or is it usually included in the package price?
If your tour involved many cities in China, we mainly arrange internal flight tickets for our clients to ensure the smooth service. And the internal airfare is already included in the price quoted. For the round-trip international flight tickets, we suggest you reserve it through your local agency as it is easy for you to get a competitive discount price.

14. How to complain if we encounter some problems in using your services?
We endeavor to ensure that the arrangements we have made for you are implemented as arranged. If a problem occurs, the most practical way to deal with it is to attempt resolution locally with the service provider. If you fail to follow this course, any claim for compensation may be reduced or denied. If you have any unresolved complaint, details should be lodged in writing within 7 days of return to your country.

Before Traveling
1. Is China a safe country to travel?
Yes, It is true that China is one of the safe country to travel in the world, although petty crime is on the increase, but serious crime against foreigners is seldom occurred, and our Chinese government has adopted kinds of measures to guarantee the safety of the foreign travelers.
Compare with a lot of other countries , China is one of the safest country for traveling, but it is unavoidable that petty crimes, such as pick pocketing and purse snatching happen, So it is wise to be cautious with your personal possession in public place. Following are some precautions to avoid potential problems:

Do not show off your money in public.
Always keep valuables in a safety deposit box at your hotel instead of leaving them in your room.
Remove any jewelry that may draw a thief's attention before you go out for strolling.
Never wear a bag or purse on your street-side shoulder in order to avoid becoming a target of the "snatch-and-ride".
Never carry your passport/visa, credit cards, traveler¡¯s checks or other travel documents in your shoulder bag or bum bag.
Be particularly cautious about your possessions in crowded areas such as local festivals, markets, tourist sites, railway and bus stations, and of course, on trains and buses.
Always let your hotel or guides know where you are on your free days during your tour.
Do not quarrel with anyone during your trip.
Any disputes should be reported to your local guides for resolution.
Avoid traveling in any areas or sites that are not open to foreigners.
Do not voice publicly any opinions contrary to China's laws and code of ethics and morals.

2. Is it necessary for me to bring my medical record?
Yes. Medical record will be a great assistance if any emergency happens during your trip in China, especially for those with coronary or pulmonary diseases. We recommend you to bring it along with you.
A complete medical record should include your blood type, vaccination record, allergies, medications you are currently taking (both prescription and non-prescription), your doctor's name, address, phone number, emergency contact name and phone number, and your insurance company's name, address and phone number.

3. How to apply for a Chinese visa?
A Chinese visa is a permit issued by the Chinese visa authorities to an alien for entry into, exit from or transit through China. There are many types of visas according to his/her status, purpose of visit to China or passport type. For traveling purpose, you should apply for a tourist visa which is issued to applicants who plan to come to China for sightseeing, visiting family or friends.
To apply for a Chinese visa, you should go to the Chinese diplomatic missions, consular posts or other resident agencies abroad authorized by the Ministry of Foreign Affairs, such as Chinese Embassies or Consulates. If you are away from your country of your nationality, you can apply for a visa at the local Chinese Embassy or Consulate. If you are already in China, you can apply for an extension of Duration at a local county level Public Security Bureau.
To successfully apply for the visa, you are generally required to submit the following information: a). One completely filled out Visa Application Form of the P. R. China; b) One recently taken photo showing entire face and without a hat on. c) a valid passport d) Other documents in accordance with your application.
The regular processing time usually is 4-7 working days, Chinese Embassies or Consulates also provide rush or express visa service.

4. Which way do you think is better for our foreign tourists, join a package tour or travel by ourselves?
We recommend the package tour since most visitors from abroad choose this way to travel. In addition, a package tour is always the easiest, safest, most efficient and comfortable way for tourist. Though travel by yourself is more free and flexible but there may be difficulties for you to arrange the hotels, meals, transportations, sightseeing especially during the high season or public holidays due to the language barrier and culture difference. Moreover, our CTO can also customize a package tour for you according to your requirements, so you could enjoy a pleasant trip as you wish.

5. Which season is the best for traveling in China?
Generally speaking, autumn is the best season to travel around China, especially September and October. The temperatures during that period are reasonable throughout China with a limited amount of rain. Spring is also a good season to visit China, especially in May. Summer ( June-August) is too hot and winter (Nov ¨CFeb) is extremely cold.

6. How should I wear appropriate when traveling in China?
Since the vast territory and its continental monsoon climate because of its location - on the southeast of Eurasia the largest continent in the world and near the world¡¯s largest ocean ¡ª the pacific ocean, China¡¯s climate differs greatly from south to north and winter to summer. Usually it is cold in winter and warm in summer, but some places are still warm in winter like southwest cities. So clothes needed will be varied as the season and places you are going to visit, for details, please check on clothing Climate In addition, we will also delighted to tell you the suggested clothes during your trip before you come to China.

7. Do I need vaccinations to enter China?
Generally no vaccinations are required for entering China, unless the traveler is coming from an area infected by a serious plague. You are suggested to follow the suggestions of the World Health Organization and your doctors and bring the international certificate of vaccination.

8. What is the best itinerary to see China?
China is a country with so long history that you cannot see all its magnificent sights and wonders for one time. So the perfect itinerary should depend on your interests and the time you stay in China.
If this is your first time to come to China, Beijing, Xian and Shanghai would be the best cities to visit. You can experience the ancient China in Xian, the present China in Beijing , and the future China in Shanghai.
If you are interested in Mountains, the famous Huangshan, Huashan, Taishan etc are all waiting for you.
You can go to Jiuzhaigou , Guilin and Huanglong if you want to view the beautiful natural landscape.
Mystical Tibet will show you natural spectacles of snow-capped Mt. Everest and the vicissitude of Tibetan Buddhism.
If you mean to understand the ancient culture and history of China , the Silk Road Adventure will not make you disappointed, the fascinating overland route once used for transporting silk etc to Europe including little-traveled parts of central China and pass through archaeological treasure houses of Xi'an and Dunhuang, heading into Xinjiang.

9. Do I need to learn a little Chinese?
In China, different people from different places speak different dialects, but Putonghua( also called Mandarin)is the official and most widely used language. In addition, Guangdonghua(Cantonese) is widely spoken in south China and Hong Kong. Nowadays, more and more people begin to learn and speak English, so many local or city dwellers are able to communicate with you in English. And our Chinese are kindly as well as friendly , they are willing to help you foreigners. Moreover, during you traveling, there will be a knowledgeable English guide along with you, so it is not very necessary to learn Chinese before your traveling. But it is really a good idea to learn some every-day used phrases, and that will be very helpful for you to experience and understand the real life of Chinese.

10. Do I need travel insurance?
Yes, we strongly recommended you buy the travel insurance before your trip to China. Some people may think they are covered enough with their own personal insurance and do not need to buy travel insurance. However, usually maybe you make your travel plan several months in advance, you can never know what will happen that may cause your trip cancellation, or injury, illness etc during your trip, besides, travel insurance is affordable and convenient. Most travel insurance companies offer Trip Cost Cancellation and Interruption Insurance, emergency medical transport and medical expenses insurance. Be sure to read the trip insurance policy carefully, noting any deductibles, exceptions or exemptions for pre-existing conditions, activities, diseases or areas of the world.

11. May I take Chinese currency to China for my convenience?
Since exchanging currency is very convenient in China upon your arrival at airport, hotels or banks, so we may not suggest you to bring big amount Chinese currency to China.

12. When is the best time to visit China?
Since China is such a large country, the climate is quite different in different part. Generally, from April to early November is the best time to visit the northern part of China, and you can visit the southern part all year round as you like.

13. Can we decide to visit any factories or shops by ourselves? What are featured goods in China?
You can visit factories or shops, but be aware of the trick when shopping, and we will get your permission before shopping and only from government approved shops for guaranteed quality. The most recommended souvenirs are silk, tea, pearls, antiques, paintings and calligraphy, Chinese medicines, paper-cuts, and replicas of terra-cotta horses and warriors and etc.

14. Should I need to apply for visa again after leaving and re-entering mainland China?
Yes ,you do. When you need to leave and enter mainland China again, you have to apply for a double or multiple entry visa even when you leave for Hong Kong or Macao from mainland China.

15. How is the shopping in China?
Shopping in china is a wonderful experience in your life, there are so many special local products in China , such as silk, embroidery, jade , cloisonn¨¦ and so on, all of this product are typical Chinese, you can send this to your relatives and friends as a gift or just as the Souvenirs for yourself.

16. Do I need to bring my medical record?
Yes. Medical record will be a great assistance if any emergency happens during your trip in China, especially for those with coronary or pulmonary diseases. We recommend you to bring it along with you. A complete medical record should include your blood type, vaccination record, allergies, medications you are currently taking (both prescription and non-prescription), your doctor's name, address, phone number, emergency contact name and phone number, and your insurance company's name, address and phone number.

17. Do I need a visa to visit China?
Yes, Visa is needed to enter China for people of non-Chinese nationality. For touring purpose, you should apply for a tourist visa which is issued to applicants who plan to come to China for sightseeing, visiting family or friends.

18. When should I apply for my visa?
The best time of applying for your visa is 1-2 months before your travel date. If you apply too early, your visa might be too early before your departure date since the 3 month is the duration of a tourist visa.

19. Can I stay for 30 days if my visa expires 5 days after I entered China?
Yes, you can stay for 30 or even more days as the duration specified on your visa as long as you have entered China on or before the expiration date on your visa. The duration of stay starts from the day you enter China.

20. Do I need visa for Hong Kong and Macao?
Passport holders of many countries such as US, citizens as well as citizens of most countries in North America and Europe can visit Hong Kong and Macao without a visa during the specified visa-free period. For more details please visit the website of the Immigration Department of the Government of Hong Kong Special Administrative Region at the following page: Please Click and the website of the Government of Macao Special Administrative Region at please click

21. I want to know whether your price will go up after I confirmed the itinerary?
The price wont be changed once you confirmed the itinerary and quotation we offered, but there will be some changes if you require to make changes to the itinerary, accommodation or flight class agreed previously.

22. What kind of insurance do you offer if I book a tour with you?
The insurance we offer is the Travel Agencies¡¯ Liability Insurance, which is regulated by the China National Tourism Administration. This insurance only covers the property losses, injury or damage occurred during the guided tour caused by the travel agency, it doesn¡¯t cover any mishap or problems occurred on your free time or caused by yourself. So we strongly recommend you to buy the travel insurance for you.

When Traveling
1. What should I do if I lost my passport in China?
If that happens,please call your tour guide or travel advisor for help and inform the local Public Security Bureau(PSB) immediately with their assistance. The PSB will issue a Passport Lost Proof to you, and then you have to go to your country¡¯s Embassy or Consulate to apply for a new one. Once you get the new passport, you can apply for a new Visa in local PSB. Then, you are able to continue your trip and enter your country without any troubles. Please note that the process of applying for a new passport may take several weeks in some cases. In addition, the new passport may be valid only for a limited period. Therefore, taking good care of your passport during the trip is the foremost solution.

2.Is the tap water in Chinese hotels drinkable?
No, it isn¡¯t. It is not recommended to drink the tap water in hotels for your health¡¯s sake, although some luxury hotels declare that it is drinkable because of purification in advance. Occasionally, water heaters or thermos are available in all rooms in hotels, and boiled water or bottled water, depending on different hotels, is offered on daily basis free of charge, which is definitely drinkable. What¡¯s more, the bottled water is easily accessible in every store and restaurant in China.

3.How many credit cards are accepted in China?
Most of universal credit cards are accepted in China, such as Visa, Master Card, American Express, Diner's Club, and JCB card of Japan. In general, credit cards are accepted in super malls, super markets, hotels and big restaurants, where a sign indicates credit cards are accepted.

4.How can I exchange RMB in China?
Foreign currency and Traveler¡¯s check can be exchanged for RMB in the Bank of China. Please refer to the following for more detailed information about money.

Traveler's Checks
Traveler's checks offer a fairly safe way of carrying money. The Bank of China can cash travelers' checks issued by international commercial banks and travelers' check companies in the United States, Canada, Australia, Hong Kong, Japan, Britain, France, Switzerland, Germany and other countries and regions. Meanwhile, the Bank of China sells travelers' checks for such banks as American Express, Citibank, Tongjilong Travelers' Cheque Co., the Sumitomo Bank of Japan, the Swiss Banking Corporation and others.

Currency Conversion
Money exchange facilities for both currency and travelers' cheques are available at major airports, hotels, and department stores in China. Please note that hotels may only exchange money for their guests. The US dollar, British pound, French franc, German mark, Japanese yen, Australian dollar, Austrian schilling, Belgian franc, Canadian dollar, HK dollar, Swiss franc, Danish Krone, Singapore dollar, Malaysian ringgit, Italian lira, Macao dollar, Finnish markka, and Taiwan dollar are all exchangeable. Exchange rates fluctuate according to the international financial market conditions and are published daily by the State Exchange Control Administration.

Take care of your currency exchange receipts, since you will need to show them when you change RMB back to your own currency at the end of your trip to China. Currency is essential than credit cards in remote areas, and you should ensure that you carry enough RMB and travelers' cheques to cover your expenses.

Credit Cards
So far, the following credit cards are accepted in China: Master Card, Federal Card, Visa, American Express, JCB and Diners Card. Holders can withdraw cash from the Bank of China and complete the payment in appointed shops, hotels and restaurants, which is only available in major cities. Credit cards are not always accepted for the train and flight tickets. There are few ATMs accepting foreign credit cards, so do not only count on Credit Cards for withdrawal in Mainland China.

Please consult with your bank before departure to make sure if your travelers¡¯ cheque and credit card are acceptable or not.
Foreign Currency Cash Regulations
Foreign currency cash whose amount equals more than 5,000 US dollars must be declared to the Customs in advance.

About RMB
Chinese currency is called Renminbi (people's money), often abbreviated as RMB. Issued by the People's Bank of China, it is the exclusive legal currency circulating in China. The unit of Renminbi is yuan, jiao and fen. The conversion among the three is: 1 yuan = 10 jiao =100 fen. Chinese people often refer to Yuan as Kuai, Jiao as Mao in colloquial communication. RMB is issued both in notes and coins. The denominations of notes are 100, 50, 20, 10, 5, 2 and 1 yuan; 5, 2 and 1 jiao; and 5, 2 and 1 fen. The denominations of coins are 1 yuan; 5, 2 and 1 jiao; and 5, 2 and 1 fen.

5.Are the meals in the itinerary settled down in advance? Could we dine a la carte in the restaurant?
Most of the meals are settled down in advance in the government-approved restaurants for the hygiene and quality¡¯s sake, which are all set-menu meals. You are not allowed to dine a la carte at this point.
However, there are some restaurants investigated carefully in advance, where you are allowed to dine a la carte by paying extra charge on the spot. If you have any special requirements for meals, please let us know before your departure in order to make some adjustment to meet your requirements.

6.How can I keep away from pickpockets?
Although China is on the list of the safest countries all over the world, there are still some pickpockets troubling you during your trip in China. Normally, they work in groups, and children are the most possible pickpockets due to people¡¯s inattention. Those who are careless about their pocket and exposing their affluence in public are their ideal targets. Therefore, please take care of your pocket, especially in the crowd. Here are some advice to help you keep away from the pickpockets.

Be alert to your surroundings. Don't let a stranger keep too close to you.
If you are in a crowd, be particularly alert to your valuables. Be alert to some unusual jostles, and hold your pockets tightly. Normally, pickpockets, who are close to you, slice your bags with sharp blades and steal your items deliberately.
If you are on train or bus for a long trip, take good care of your luggage. Never leave your luggage unattended, or have them taken care of by strangers. Keep your valuables and important documents such as visa, passport with you all the time.
Be aware of some tricks set by pickpockets. Do not pick up money on the road,and avoid exposing your wallet in public, either.

7.Is it necessary for me to bring a converter?
In Mainland China and Hong Kong, 220 volt/50 cycles is exclusively used for daily life. Therefore, a converter is needed for electrical appliance devised to run with 110 volts, although some 4 & 5 star hotels are equipped with devices to run electrical appliances with 110-volt, and two-phase and three-phase sockets are also available there. In addition, you¡¯d better bring an adapter plug in case of any use for your electrical appliances. You can also ask the hotel for help if you need one.

8.What about the tipping practice in China?
In China, it is common for travelers to tip tour guides, drivers and bellboys as the reward of their excellent service. It is not common to leave tips at hotel and local restaurant as their bills usually contain 10-15% service charge.

9.Do I need to give tips when I join an organized tour?
Yes, you do. The tour price we offered doesn't contain the tips for the tour guides, drivers. So, you need to tip them if you are satisfied with their service.

10.Is there any dress code for Beijing Duck Dinner, Peking Opera and other occasions?
No, there isn¡¯t. But some travelers like to dress up in some occasions, such as Peking Opera, the Dance and Music Show in Xian and the evening parties on the cruise ship to show their status.

11.How can I make phone calls in China? Which phone card is recommended for foreign travelers?
IDD service is available at all hotels and post offices in China, and telephone booths can be seen everywhere. Various of phone cards are available in post offices, hotels and most of street shops. Among them, IC and IP cards are highly recommended for their convenience and low cost.

Most of public telephones in China are IC telephones, which are for local, long distance call and IDD. Generally speaking, IC telephone cards are available in amount of CNY20.00, CNY30.00, CNY50.00 and CNY100.00. Local call rate is CNY0.20/3 minutes while a call exceeding 3 minutes is charged CNY0.10 per 6 seconds for the extra time. Long distance call rate varies among the distances. International calls with IC telephone cards are expensive accordingly, usually more than CNY10.00/M. Calls with IC cards enjoy discounts up to 50% except for peak period and holidays. Emergency calls 119(fire), 120 (ambulance), 110 (police) are free without any phone cards. IC card is issued exclusively by China Telecom.

China Telecom, China Unicom, China Netcom and China Jitong issue IP cards. Rates for international calls vary among issuers. China Unicom's rate for calls to Hong Kong, Macau and Taiwan usually is CNY1.50/M, CNY2.60/M to America and Canada, CNY3.60/M to other countries. The other cards' rates for international calls are either a little bit higher or lower than those of China Unicom. Currently, the IP phone service covers the entire country, offering international phone call service between China and over 200 countries and regions.

12.There is no meal in my itinerary. How can we select restaurants while we are in China?
Generally speaking, restaurants in the hotel, government approved restaurants for foreigners, restaurants in travel guidebooks are highly recommended. Never go to small restaurants or eat local snack in the roadside stand for your health¡¯s concern.

13.Is there any tip for foreigners to buy Chinese antiques?
There are some as follows:
1. You¡¯d better choose big and well-known shops to buy valuable articles.
2. Make sure that the antiques you bought have a wax seal for its authenticity and are allowed to be exported to outside China.
3. Please note that antiques dating before 1911 are legally forbidden to be exported.
4. Keep the purchase receipts and invoices. They are required by customs when leaving China.

14.How can I bargain in China?
In China, bargain for goods and services is normally acceptable except in large shopping malls, supermarkets, boutiques, and restaurants. Generally speaking, it is almost definitely negotiable if there is no set price shown.
In general, bargaining is of great help to buy some really fine things at low price. Besides, you will find bargaining itself very enjoyable. Here is some advice of bargain:
It is advisable to have a market survey to check the common price in different shops before purchasing the items. Then you can go to bargain with confidence. Try your best to pick some flaws on the article as an excuse for depreciation. Stubbornness, persistence and smile are three key factors for a successful bargaining. However, if the shop keepers don¡¯t give in and stick to an unacceptable price, you just pretend to walk away. More often than not the shop keepers will call you back and compromise, then you succeed. In general, 50% discount is widely acceptable in most of shops in China, so the target price is the half of the keepers offered. Once you succeed in bargaining and get a satisfying price, you must buy the article, otherwise the shop keepers will feel offended, and think you are impolite and discreditable. Don¡¯t worry about the language barrier. Most of the shop keepers can speak a little foreign language which is enough for the bargaining. Meanwhile, gestures and body languagge are also good ways to communicate with each other.

Please check your articles carefully to make sure they are exactly what you want before you step out of the shops.

15. Would you like to give me some tips for shopping in China?
Shopping in China is full of interests and challenges. You are encouraged to enjoy shopping in each city for a certain period during the tour, but it is up to you for shopping or not regardless of the suggestion and recommendation.

It depends whether you can bargain in the shop or not. Anyhow, please keep in mind to ask for the receipts for what you paid.

Art/antiques excavated 1911 are forbidden to export without any approval from the Ministry of Culture. You can consult your tour guides before the purchase for sure, especially for valuable articles.

16. Would you like to tell me something about tour guides?
We guarantee that all the tour guides are qualified with the certificate issued by the National Tourism Administration. They are friendly, easygoing and experienced with abundant travel knowledge. In addition, they are skilled in organizing your trip and fluent at foreign languages. They are able to cope with various unexpected accidents and make your trip out of troubles.

17.Could you tell me something about taxi service in China?
Taxi service in China are easily accessible everywhere. The colors of taxis are usually red, green and yellow in different cities. Besides, there are luxurious sedans and limousine with higher charges. Taxi fares vary from city to city but they are always clearly marked on the taxi window and you need to pay as the meter reads.

Majority of taxi drivers in China don¡¯t speak foreign languages. So, it is wise for non-Chinese speaking travelers to show the destination written in Chinese on the paper to the driver.

18.I have booked a local transfer service. What can I do after arrival?
All local transfer services are offered by our local land operators. They will hold an chinatouronline welcome signboard in the airport arrival hall to pick you up.

19. What can I do in case I need medical care service?
If you need medical care service when you enjoy your tour in China, you can ask your tour guide and hotel concierge to arrange the appointment with doctors. First-aid service for foreigner is available in large cities for 24 hours, and you can call120 for the ambulance. Please note that there is a big difference between the medical system in China and that in western countries, so please cooperate with doctors for the treatment. Admittedly, it is advisable to bring some medicine for daily illness according to your experience.

20. Can I use my mobile phone in China?
You can use your mobile phone in china if you have a dual band or tri brand mobile phone or use COSMOTE card. In China , China Mobile operates the GSM networks, and China Unicom runs the CDMA network, you may choose one with your mobile phone in China.

21. Can I buy GSM SIM card in China?
Yes ,if you want to use your mobile phone in China ,you have two choice to buy GSM SIM card or to buy charging card . If you buy SIM card , there is no document required but you need prepaid charge and you have to use up that amount of prepaid charge before indicated date. There are two kinds of SIM cards , Shenzhouxing issued by China Mobile and Ruyitong issued by China Unicom. You can also buy charging card in amount of 50RMB and 100RMB to recharge in post offices, stores and newsstands easily.

22. Is the ATM machine widely used in China?
Yes , there are ATM services available working with your credit cards in the main office of the bank and the five-star hotels in the cities, especially in those tourist cities.

23. How do I get from the airport to the hotel when I arrive in China?
First, you need to complete entry formalities by going through the passport control, health inspection control, baggage claim and customs. From the customs check, you will exit straight ahead through the doors into the arrival concourse. As soon as you exit the doors, you will see find our local guide holding a sign with our logo on it, after identify your status, you just need to follow him /her to get on the private car we prepared for you, and go straightly to your hotel which we have made reservation in advance, and our tour guide will help you check in the hotel.

24. What should I do incase your representative does not shown up when I arrive?
In most circumstances, you and your local guide just find each other in the concourse. Please do not worry, we suggest you wait in arrival gate, we can find you at once, because we are specialize in locating people. Or you can just call your operator or local contact person to inform the situation so that we can check the situation as soon as possible.

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